At Xpro1 Logistix, we are committed to providing safe, reliable, and timely transportation services across India. This Shipping & Delivery Policy explains how our shipment process works.
1. Service Coverage
Xpro1 Logistix provides transportation services from Chennai to destinations across India, including:
- Household Goods Transport
- Luggage Transport
- Student Baggage Transport
- Bike & Two-Wheeler Transport
- Office Relocation
- Pack Pick Ship Express (PPS)
- Door-to-Door Logistics Services
Service availability may vary depending on the destination and operational requirements.
2. Booking Process
Customers can request a shipment by:
- Calling our customer support team
- Submitting an enquiry through our website
- Contacting us via email or other official communication channels
A quotation will be provided based on:
- Pickup location
- Delivery location
- Shipment size and weight
- Type of goods
- Packing requirements
- Additional services requested
3. Pickup
Once the booking is confirmed, our team will schedule a pickup at the agreed date and time.
Customers should ensure that:
- Items are ready for pickup.
- Accurate pickup and delivery addresses are provided.
- Someone is available at the pickup location.
4. Packing
Customers may choose:
- Self-packing, or
- Professional packing services provided by Xpro1 Logistix.
Proper packing helps reduce the risk of damage during transportation.
5. Delivery
Shipments are delivered to the destination address provided during booking.
Estimated delivery times depend on:
- Distance
- Route
- Weather conditions
- Traffic
- Local regulations
- Operational factors
Delivery timelines are estimates and are not guaranteed.
6. Shipment Tracking
Where available, shipment updates may be provided through our customer support team or other tracking methods offered for your shipment.
Customers can contact our support team at any time for shipment status updates.
7. Delivery Attempts
If the recipient is unavailable at the delivery address:
- Our team may contact the customer to arrange a new delivery time.
- Additional delivery or storage charges may apply where applicable.
8. Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Severe weather
- Road closures
- Traffic congestion
- Vehicle breakdowns
- Natural disasters
- Government restrictions
- Public holidays
- Other unforeseen operational issues
Xpro1 Logistix will make reasonable efforts to keep customers informed of significant delays.
9. Restricted Items
We do not transport items prohibited by law or items that pose safety risks, including:
- Explosives
- Firearms
- Hazardous chemicals
- Illegal substances
- Perishable goods (unless specifically accepted)
- Live animals
- Currency and high-value jewellery
- Any item prohibited under applicable laws
Customers are responsible for ensuring their shipment complies with all applicable laws and regulations.
10. Inspection of Delivery
Customers should inspect their shipment at the time of delivery.
Any visible damage, shortage, or delivery issue should be reported to Xpro1 Logistix as soon as reasonably possible after delivery.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipment information.
- Declaring fragile or valuable items before shipment.
- Ensuring legal ownership of the goods being transported.
- Providing correct contact information for pickup and delivery.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
Xpro1 Logistix
Website: https://xpro1logistix.com
Email: xpro1logistix@gmail.com
info.xpro1logistix@gmail.com
Phone:+91 78451 51324
+91 81220 71324
+91 81220 81324
Address:
1, 4th Cross St, Kannan Nagar, Nanganallur, Chennai, Greater Chennai, Tamil Nadu 600061
Business Hours:
Saturday: 9 am–8 pm
Sunday: 9 am–1 pm
Monday: 9 am–8 pm
Tuesday: 9 am–8 pm
Wednesday: 9 am–8 pm
Thursday: 9 am–8 pm
Friday: 9 am–8 pm
GSTNO: 33AAAFX4093Q1ZM
