At Xpro1 Logistix, we are committed to providing safe and reliable logistics services. If you experience any issue with your shipment, this Claims Policy explains how to report it and how we handle claims.

---

1. Scope

This policy applies to shipments booked through Xpro1 Logistix, including:

• Household Goods Transport
• Luggage Transport
• Student Baggage Transport
• Bike & Two-Wheeler Transport
• Office Relocation
• Pack Pick Ship Express (PPS)

---

2. Types of Claims

Customers may submit a claim for:

• Damaged goods
• Lost shipment
• Missing items
• Wrong delivery
• Delivery-related service issues

---

3. Reporting a Claim

Claims should be reported as soon as reasonably possible after delivery.

Customers should provide:

• Booking or shipment reference number
• Full name and contact details
• Pickup and delivery addresses
• Description of the issue
• Photographs of any visible damage (if applicable)
• Supporting documents, if available

Claims can be submitted through our customer support team via phone or email.

---

4. Claim Review Process

Once a claim is received:

1. We will acknowledge receipt of the claim.
2. Our team will review the shipment details and supporting information.
3. We may contact the customer for additional information if required.
4. A decision will be communicated after the review is completed.

The time required to review a claim may vary depending on the nature of the issue.

---

5. Claims That May Not Be Accepted

Claims may not be accepted in situations including:

• Damage resulting from inadequate packing by the customer.
• Normal wear and tear during transportation.
• Incorrect or incomplete shipment information provided by the customer.
• Prohibited or undeclared items.
• Delays caused by weather, natural disasters, government actions, road closures, or other events beyond our reasonable control.
• Claims submitted without sufficient supporting information.

---

6. Liability

Xpro1 Logistix takes reasonable care in handling shipments. Any claim, if approved, will be assessed based on the facts of the case, applicable laws, and the agreed service terms.

Acceptance of a claim does not automatically entitle the customer to a refund or compensation.

---

7. Customer Responsibilities

Customers are responsible for:

• Packing goods securely, unless packing is provided by Xpro1 Logistix.
• Declaring fragile, valuable, or special-care items before shipment.
• Inspecting the shipment at the time of delivery.
• Reporting any visible damage or shortages promptly.

---

8. Contact Us

If you need to submit a claim or have questions about this policy, please contact:

Xpro1 Logistix

Website: https://xpro1logistix.com