At Xpro1 Logistix, customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms for cancelling bookings and requesting refunds for our logistics and transportation services.
1. Cancellation by Customer
Customers may request cancellation of a booking before the scheduled pickup.
Cancellation requests should be made by contacting our customer support through phone or email.
Cancellation Charges
- Before vehicle assignment: Full refund (excluding any applicable payment gateway charges, if any).
- After vehicle assignment but before pickup: Cancellation charges may apply based on operational expenses.
- After pickup has been completed: Cancellation is not permitted, and no refund will be issued.
2. Refund Policy
Refunds may be approved in the following situations:
- Booking cancelled before vehicle assignment.
- Service could not be provided by Xpro1 Logistix.
- Duplicate payment made by the customer.
- Incorrect payment collected due to a billing error.
Approved refunds will be processed to the original payment method within 7–10 business days, depending on the payment provider or bank.
3. Non-Refundable Situations
Refunds will generally not be provided for:
- Cancellation after shipment pickup.
- Delay caused by weather, traffic, natural disasters, government restrictions, or other events beyond our reasonable control.
- Incorrect pickup or delivery information provided by the customer.
- Customer unavailable during scheduled pickup or delivery.
- Refusal to accept delivery without a valid reason.
4. Damaged or Lost Shipments
Xpro1 Logistix handles all shipments with care.
If a shipment is received with visible damage or if an item is missing, customers should notify us as soon as possible after delivery with supporting photographs and shipment details.
Each claim will be reviewed individually. Where applicable, compensation or resolution will be handled in accordance with the agreed service terms and the circumstances of the shipment.
5. Changes to Booking
Customers may request changes to pickup dates, delivery addresses, or shipment details before pickup.
Additional charges may apply depending on the nature of the requested change.
6. Force Majeure
Xpro1 Logistix shall not be held responsible for delays or service interruptions caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Earthquakes
- Government restrictions
- Strikes
- Civil disturbances
- Road closures
- Vehicle breakdowns
- Severe weather conditions
7. Contact Us
For cancellation or refund requests, please contact us:
Xpro1 Logistix
Website: https://xpro1logistix.com
Email: xpro1logistix@gmail.com
info.xpro1logistix@gmail.com
Phone:+91 78451 51324
+91 81220 71324
+91 81220 81324
Address:
1, 4th Cross St, Kannan Nagar, Nanganallur, Chennai, Greater Chennai, Tamil Nadu 600061
Business Hours:
Saturday: 9 am–8 pm
Sunday: 9 am–1 pm
Monday: 9 am–8 pm
Tuesday: 9 am–8 pm
Wednesday: 9 am–8 pm
Thursday: 9 am–8 pm
Friday: 9 am–8 pm
GSTNO: 33AAAFX4093Q1ZM
